Job Title

Analyst - Senior Associate

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Job Function

They are responsible for the end-to-end delivery of products and projects as part of client engagements and/or our startup studio. They will coordinate and engage with clients, partners, and relevant stakeholders.

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Grade

Analyst to Senior Associate

We are looking to fill roles of Delivery Manager across a range of grades (from Junior Analysts to Senior Associates). Our structure mimics the Big 4 model.

‍‍Our Delivery Team handles execution from market research through product development, all the way to growth while our Advisory Team provides strategy consulting and advisory services to our clients and inhouse teams.

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Job Responsibilities

Product and Project Management

• Responsible for delivery of products and services for new and existing clients leveraging best practices and company frameworks and policies by driving engagements from ideation to success and taking charge of activities across the product life cycle.
• Conducts research and analysis including industry, competitor and user research and analysis for new products and services.
• Coordinates internal teams to ensure delivery with optimal use of resources.
• Maintains current knowledge of industry trends, opportunities, channels, products, and competitors and optimize growth efforts.‍‍

Account Management

• ‍Provides excellent customer-focused business management activities for designated customers and products including but not limited to:
• Developing and maintaining strong relationships with assigned clients
• Proactively engaging with clients for feedback and incorporating feedback into service delivery and future engagements
• Regularly reviewing client and engagement portfolios and driving internal and external stakeholders to ensure maximum lifetime value for all clients and the company
• Drafts and reviews business and documentation as required
• Keeps abreast of trends and developments in all industries relevant to the business that may affect product/service delivery.
• Other duties as assigned in relation to achieving defined goals.

‍Travel

• Possible travel

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Key Performance Indicators

• Time to market for assigned projects
• Client Satisfaction and Retention
• Competitive Advantage
• Revenue per client/member (RPC)
• Net Promoter Score (NPS)
• Customer Lifetime Value (LTV)
• Product Specific Metrics

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Education

First Degree in Communications, Business Management, Computer Science or other relevant field

Professional Qualification

• Business Analysis, Product Management, Project Management

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Experience

• Associate – minimum 3 years’ experience in relevant role
• Senior Associate – minimum 6 years’ experience in relevant role

Required Functional Skills

• Product Management
• Project Management
• Business Analysis
• Product Sense
• Understanding of risk
• Compliance and process management
• Strategic thinking and problem solving skills
• Strong verbal and written communication and presentation skills
• Prior operating experience at a fast-paced environment or start-up

Required Behavioural Skills

• Exceptionally analytical
• Highly resourceful
• Painstakingly detail-oriented
• Highly productive with effective use of time
• Highly emotionally intelligent
• Customer-first thought process
• Personable personality
• Great interpersonal and people skills

Working Hours

• Minimum 40 hours per week
• Regular working hours (9AM- 5PM) on business days - More hours may be required depending on business demands

Work Tools

• Laptop (BYOD, Transition to Company-issued)

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Benefits

• Competitive salary commensurate with experience (Annual income cap: Associate = N6m, Senior Associate = N8m)
• 20 days Annual leave
• Health Insurance
• Company sponsored professional trainings
• Paid industry events and conferences and professional memberships
• Opportunity to grow and advance within a rapidly expanding  environment
• Collaborative team culture with a focus on creativity and innovation

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How to Apply

Apply here