Job Title

Business Analyst

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Job Function

They are responsible for helping our clients make informed decisions by providing data-driven insights, market analysis, and strategic recommendations.

This role requires a strong understanding of business processes, product development, and market dynamics. Our ideal candidate will be skilled at translating complex data into actionable strategies that drive product success.

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Grade

Analysts 1 - 3

We are looking to fill roles of Business Analyst across various grades (from Junior Analysts 1 to III). Our structure mimics the Big 4 model.

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Job Responsibilities

Research and Analysis

• Conducts market research and analysis including industry, competitor and user research and analysis for new products and services.
• Analyses product and market data to understand potential opportunities and threats for new and existing products, assess the viability of product concepts, including financial, technical, and operational aspects.
• Translates research findings into actionable insights to clients and internal teams to guide product development and positioning strategies.
• Develop business documentation including analyses, reports and recommendation.
• Analyses, documents and coordinates the improvement of existing processes to enhance product development, delivery, and growth, as well ensure alignment with defined strategies and goals.
• Regularly engages internal and external stakeholders with findings and recommendations.
• Maintains performance trackers for business and product KPIs.

Product

• Works with cross-functional teams to validate and refine product features, user experience, and positioning leveraging customer feedback and market data.
• Translates business needs into clear and detailed specifications that guide product development and project execution.
• Actively participates in all aspects of the product lifecycle in collaboration with cross-functional teams.
• Keeps abreast of trends and developments in all industries relevant to the business with respect to technology, processes, regulatory requirements and best practices
• Maintains a current knowledge of industry trends, opportunities, channels, products, and competitors and optimize growth efforts. ­Other duties as assigned in relation to achieving defined goals.

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Key Performance Indicators

• Client Satisfaction and Retention
• Revenue per client/member (RPC)
• Net Promoter Score (NPS)
• Competitive Advantage
• Time to market
• Delivery timelines

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Education

Bachelor’s degree in related field (or equivalent experience)

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Experience

• Minimum 2 years’ experience in relevant roles

Required Functional Skills

• Business analysis and research
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights
• Strong understanding of business processes, product development, and market dynamics
• Experience with market research, financial analysis, and business case development.
• Strategic thinking and value-driven approach to problem solving
• Proficiency in using data analysis tools (e.g., Excel, SQL, Tableau)
• Knowledge of relevant industries, regulatory requirements, and local markets
• Excellent written and verbal communication skills
• Ability to manage multiple projects and deadlines in a fast-paced environment.

Required Behavioural Skills

• Organisational skills
• A flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment
• Team working skills and a collaborative approach to work
• Resourcefulness
• Personable personality

Working Hours

• Minimum 40 hours per week
• Regular working hours (8AM- 5PM) on business days - More hours may be required depending on business demands

Work Tools

• Laptop (BYOD, Transition to Company-issued)

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Benefits

• 20 days Annual leave
• Health Insurance
• Company sponsored professional trainings
• Paid industry events and conferences and professional memberships
• Competitive salary commensurate with experience
• Flexible remote work options
• Opportunity to grow and advance within a rapidly expanding startup environment
• Collaborative team culture with a focus on creativity and innovation

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How to Apply

Apply here